Returns

Return & Exchange Policy
We hope you love your Ametsuchi item, but if something isn’t quite right, we’re happy to assist with a return or exchange within 14 days of delivery or collection.

• Please note that return shipping costs are the buyer’s responsibility, unless the item is defective or incorrect.

How to Request a Return
Before returning your item:

• Please email us at hello.ametsuchi@amina-co.jp with your order number and a brief explanation

• Our team will guide you through the next steps

Eligibility
To ensure your item qualifies for a return or exchange:

• The item must be unused, with all original tags and packaging intact

• Returns requested after 14 days from receipt cannot be accepted

Please note that returns in unsellable condition, including but not limited to:

• Deodorant stains

• Pet hair

• Missing tags

• Noticeable odor/fragrance

…are subject to rejection upon inspection.

If any of these criteria for return are not met, the item may either be:

• Accepted back for an Ametsuchi Store credit, or

• Returned to you as not acceptable for resale, depending on the condition of the garment as determined by us

Refunds
Only regular-priced items may be refunded, sale items and items purchased with promotional codes and gift cards cannot be exchanged or refunded.

Once your returned item arrives and passes inspection, we will notify you by email.

• If approved, your refund will be processed and applied to your original payment method within 7–10 business days

• Please note that original shipping fees are non-refundable

Late or Missing Refunds
If you haven’t received your refund after 10 business days:

1. Check your bank or credit card account

2. Contact your card company, as posting delays may occur

3. Reach out to your bank if necessary

If you still haven’t received your refund, please email us at hello.ametsuchi@amina-co.jp

Non-returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Earrings and innerwear

• Sale items, items purchased with promotional codes, and gift cards

Exchanges
If the item is defective or damaged, we will gladly exchange it for the same product.

• Please contact us first for approval

Return Shipping
Please send your item to:

Amina Collection Co., Ltd
Attention: Ametsuchi Online Store
SBS Shinsugita Distribution Center EAST 4F, 5-32-50 Sugita, Isogo-ku, Yokohama, Kanagawa, Japan 235-0033
Tel: +81-45-272-6370

• Buyers are responsible for return shipping costs

• For items over USD 75, we recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost parcels

• Delivery times for returned or exchanged items may vary depending on your location

Contact
For any questions, please email hello.ametsuchi@amina-co.jp, and we’ll respond as soon as possible.